Neil Cloughley told Mirror Money: "Not only does the phone line and website for this issue, not work, but when you speak to a customer service agent as I just did, she point blank refused to check my serial numbers as I had advised a repair was done. There were also problems when people did get through. The online site includes an online model checker tool as well as a full list of model numbers.īut people have reported problems calling and checking their machines.įiona Bradley told Mirror News: "Website has crashed and I’ve been on hold on the phone for ten mins and no one is answering." You can then check if your washing machine is one of the ones at risk by visiting or calling 08 free where an adviser can help you check your model and offer further information. Have you got one of the affected washing machines? Let us know on Where to check the make and model number of your washing machineīoth codes can be found inside the washing machine's door as well as on a label at the back of the appliance. These are the models Whirlpool said had the problem: The problem is with models manufactured between October 2014 and February 2018.
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